Solution: XTOOL PAD2 cannot be programmed with BMW Key

Recently a customer received their new XTOOL X100 PAD 2 but found that the item was not working. Used the Pad2 to do BMW KEY programming but didn't.

How to solve the problem? Let us find out.

Customer: I tried a Q7 2006 to diagnostic the pneumatic shock absorbers the aircraft supports only 5 marked so Jaquar land rover, benz and another brand. And my BMW 3 seris E91 for DPF system because I have the light FAP lit nothing it does not work.
Today I tried to program a key on a Golf 2000 gasoline and I can not, I try to make a BMW e46 it does not work either. I would like to have the procedure to follow.
Engineer suggest customer change the menu from “F chassis and E chassis” to “CAS 1-3”
While customer still can’t do BMW key program after using the ‘CAS 1-3”. And it appears a “Fail to communicate” and a CAS 1-3 using note:

Here are some tips to use Xtool x100 pad 2:
Choose the right menu or change the menu when you meet problem programming
Update the device to the latest version software.
If the x100 pad 2 still can’t work after update, you should tap the help on the device to test the device so that the engineer could give you more detail solutions.